MoverBook — Terms of Service

Last updated: 10 August 2026

1. Agreement

These Terms of Service (“Terms”) are a contract between GlobalFormBook Limited (company number 138516C, registered office 35 Fairfield Avenue, Onchan, IM3 4BG, Isle of Man) (“MoverBook”, “we”, “us”) and the business that registers for an account (“you”, “the tenant”). By creating an account or using the service you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind it.

The product is provided under the trading name MoverBook via https://moverbook.co.uk.

2. Definitions

• Service — the MoverBook platform: the manager application, the customer portal, the driver app, and related features and websites.
• Customer Data — personal data about your own customers and prospects that you put into, or generate within, the Service.
• Subscription — your paid plan for the Service.

3. The Service and eligibility

The Service is provided for business use only. You must be at least 18 and operating a business. You are responsible for your account, your login credentials, and all activity under your account. Keep credentials secure and notify us promptly of any unauthorised use.

4. Free trial

We may offer a free trial of 14 days. During the trial the Service is provided “as is” with no commitment from either side. Unless you subscribe before the trial ends, your access may be suspended and your data may later be deleted in line with Section 10 and our Privacy Policy.

5. Subscription, fees and renewal

• Fees. The plans, prices and billing frequency are those shown when you sign up at moverbook.co.uk (or as presented to you at sign-up). Fees are exclusive of any applicable taxes unless stated.
• Billing. Subscriptions are billed in advance through our payment provider. By subscribing you authorise us to charge the applicable fees for each billing period.
• Renewal. Subscriptions renew automatically for successive periods until cancelled. You can cancel at any time; cancellation takes effect at the end of the current paid period. Fees already paid are non-refundable except where required by law.
• Price changes. We may change fees on at least 30 days notice before your next renewal. If you don’t accept a change, you may cancel before it takes effect.
• Non-payment. If a payment fails, we may suspend the account after reasonable notice.

6. Payments you take from your own customers

The Service can help you request and track card payments from your customers. These payments are processed by SumUp under your own SumUp account and SumUp’s terms. MoverBook is not a party to those transactions, is not a payment processor or money-transmitter, does not hold your customers’ funds, and does not receive or store full card details. Any card-processing fees, chargebacks and refunds are between you, your customer and SumUp.

7. Your responsibilities and acceptable use

You agree to:

• provide accurate account information and keep it current;
• use the Service lawfully and only for legitimate business purposes;
• be responsible for the accuracy and lawfulness of all Customer Data you put into the Service;
• maintain your own lawful basis and privacy notice for your customers (see Section 8);
• not misuse the Service — including no unlawful, infringing, harassing or fraudulent content; no attempts to breach security, access other tenants’ data, reverse-engineer, scrape, or overload the platform; and no sending of unlawful marketing.

We may remove content or suspend accounts that breach this section.

8. Data protection

For account data about you and your staff, MoverBook is the controller. For Customer Data, you are the data controller and MoverBook is your processor — we process it only to provide the Service and on your instructions. Our processing commitments (the Data Processing Addendum) are summarised in Annex B of our Privacy Policy and incorporated into these Terms. You are responsible for having a valid lawful basis and your own privacy notice for your customers, and for handling their data-subject requests (we will assist). Our full handling of personal data is described in the Privacy Policy at https://moverbook.co.uk/privacy.

9. Intellectual property

We own all rights in the Service, its software and branding. We grant you a non-exclusive, non-transferable right to use the Service during your Subscription. You own your Customer Data. You grant us the limited rights needed to host and process it to provide the Service.

10. Availability, suspension and termination

• Availability. We work to keep the Service available and reliable but provide it without a formal uptime guarantee at this stage. We may carry out maintenance and will try to minimise disruption.
• Termination by you. You may cancel at any time (Section 5).
• Termination/suspension by us. We may suspend or terminate the Service for material breach, non-payment, or where required by law, giving notice where practicable.
• On termination. You may export your data for a reasonable period after termination. After that, we will delete or anonymise Customer Data in line with our Privacy Policy, except a financial skeleton (numbers, amounts, dates, status) and records we must keep for legal/accounting reasons.

11. Warranties and disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we exclude all implied warranties (including merchantability and fitness for a particular purpose). We do not warrant that the Service will be uninterrupted or error-free, or that AI-assisted features (such as enquiry extraction) will be accurate — you are responsible for checking extracted or generated information before relying on it.

12. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or fraud). Subject to that, and to the fullest extent permitted by law:

• we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill, or data; and
• our total liability arising out of or in connection with these Terms in any 12-month period is limited to the fees you paid us in that period.

You are responsible for keeping your own records; while we take backups, we are not liable for your loss of data beyond the limits above.

13. Indemnity

You will indemnify us against claims arising from your Customer Data, your use of the Service in breach of these Terms, or your breach of data-protection or other laws.

14. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform these Terms.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes, notify you. Continued use after changes take effect means you accept them.

16. Governing law and disputes

These Terms are governed by the law of the Isle of Man, and the courts of the Isle of Man have non-exclusive jurisdiction over any dispute, without prejudice to mandatory consumer or data-protection rights that may apply to you.

17. General

If any provision is unenforceable, the rest remain in force. Our failure to enforce a term is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of our business. These Terms (with the Privacy Policy) are the entire agreement between us regarding the Service.

18. Contact

Support: support@moverbook.co.uk · Billing: billing@moverbook.co.uk · GlobalFormBook Limited, 35 Fairfield Avenue, Onchan, IM3 4BG, Isle of Man.